Email Customization when Both the Default Okta Brand and Custom Brand Are Active
May 23, 2025
Okta Classic Engine
Okta Identity Engine
Administration
Overview
In the Okta environment where both a Custom brand and the Default brand are active, it is unclear which brand’s email templates are delivered.
Applies To
- Brands
- Okta Emails
- Customizations
Solution
The emails will be sent based on the domain used when performing the action associated with that particular email.
- If the user logs in at company.okta.com, the default Okta brand, all emails come from the generic Okta sender with standard templates.
- If the user logs in at login.company.com, the custom brand, all the emails come from the custom sender with customized templates.
