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Email Authenticator Disabled in Enrollment Policy
Multi-Factor Authentication
Okta Identity Engine
Overview

This article describes how email authenticator setup with different policies reflects on the end-user experience.

Applies To
  • Multi-Factor Authentication (MFA)
  • Email Authenticator
  • Okta Identity Engine (OIE)
Solution

Consider a scenario wherein: 

  • An "Email" under Authenticators is enabled for both Authentication and Recovery.
    • Under Security > Authenticators > Setup > Email > under Actions, Edit > Used for Authentication and recovery.
      What the factor is used for 

  • Email is disabled in the Enrollment Policy. 
    • Under Security > Authenticators > Enrollment > select the Policy/Rule > Email is Disabled.
      Disabled Email 
  • Email is one of the recovery authenticators in the Password Policy:
    • Under Security > Authenticators > Setup > Password > Actions > Edit > Scroll down to Rule > Edit Rule > under Recovery authenticators, Users can initiate recovery with > Email is enabled.


  • Email verification is set as Required before access is granted:
    • Under Security > Profile Enrollment > select the Profile Enrollment Policy/Rule > under Actions, click Edit > under Profile Enrollment, Email verification is enabled for Required before access is granted.
      Email Verification 

 

Login Flow:

  1. When a new user signs up for the Org
    Sign In Widget 


  2. The next step is to immediately verify the email. 
    Verify email 
  3. Then, the user verifies the email.
    "Verify your email" button 
  4. This email ID is now valid and can be used for both authentication as well as recovery by the user.
  5. Only optional authenticators will appear and will not list the "Email" as one of the authenticators because it is disabled in the enrollment policy. 
    Available factors 
  6. If an end user does not enroll any of these optional authenticators after they hit Continue, the end user will automatically sign in. 

 

 

Related References

 

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Email Authenticator Disabled in Enrollment Policy