Okta CSV Directory Import Fails With a Deactivate Header Error
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Overview
An error occurs during an Okta CSV directory import when the deactivation field value lacks an attribute registration. Resolve this by registering the deactivation field value as an attribute in the Profile Editor. The following error appears when configuring the CSV directory integration settings and performing an import:
An error occurred during import
Error while downloading all users: Csv deactivate header <header> doesn't exist.
Review the following image for an example of the error message that appears during the import process.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- CSV Directory
Cause
The error occurs because the string that follows the header in the error message matches the value entered in the Deactivation field under the Provisioning and Integration settings, but the value lacks a corresponding attribute registration.
Solution
How is the CSV deactivate header error resolved?
Register the values entered in the Deactivation field in the Profile Editor as attributes of the CSV directory application.
Review the following image for an example of the attribute mapping when the Deactivation field contains <csvdirActive>.
