Biometrics for Okta Verify Error "Failed to send push authentication response"
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Overview
Upgrading from Okta Classic Engine to Okta Identity Engine (OIE) changes the biometric requirement default to preferred. Changing this setting to required causes an error if the device lacks enabled biometrics in Okta Verify or if an active virtual private network (VPN) uses an anonymizer proxy. Enabling biometrics in Okta Verify resolves this error. After an upgrade to OIE, Okta sets the biometric requirement to Preferred for any device that supports biometrics. Changing the option to Required causes Okta Verify to generate the following error on the device:
Failed to send push authentication response
Applies To
- Okta Identity Engine (OIE)
- Okta Verify with Biometrics
- Multi-Factor Authentication (MFA)
Cause
The error occurs because the device lacks enabled biometrics within Okta Verify. If the device has biometrics enabled and the issue persists, an active VPN with an anonymizing proxy causes the error and prevents the authentication prompt from completing.
Solution
Resolve the push authentication response error by enabling biometrics and disabling anonymizer proxies.
- Enable biometrics within the Okta Verify application on the device.
- Disable any active VPN connections that use an anonymizer proxy.
