Automatic Profile Push of User to Workday Fails with "Invalid ID value '1063.1' is not a valid ID value for type = 'Phone_Device_Type_ID'"
Oct 29, 2025
Okta Integration Network
Overview
Automatic profile push of a user to the Workday app failed with the following error:
Unable to update personal info for Workday employee: Validation error occurred. Invalid ID value. '1063.1' is not a valid ID value for type = 'Phone_Device_Type_ID'
Unable to update personal info for Workday employee: Validation error occurred. Invalid ID value. 'Telephone' is not a valid ID value for type = 'Phone_Device_Type_ID'
Applies To
- Workday
- Provisioning
- Workday Writeback
- Okta Integration Network (OIN)
Cause
Integration ID attributes have been modified on the Workday side, and one or more appear in the format:
| Business Object Instance | Reference ID Type | Reference ID Value |
| Mobile | Phone_Device_Type_ID | 1063.1 |
| Fax | Phone_Device_Type_ID | 1063.4 |
| Telephone | Phone_Device_Type_ID | 1063.5 |
| Pager | Phone_Device_Type_ID | 1063.6 |
Solution
- Go to Maintain Phone Device Types in Workday.
- Locate Phone Type.
- Go to Integration ID > Edit Reference ID.
- Change the following Reference ID Values in the format 1063.X as follows:
- From 1063.1 to Mobile.
- From 1063.4 to Fax.
- From 1063.5 to Telephone.
- From 1063.6 to Pager.
The new values should look like the following:
| Business Object Instance | Reference ID Type | Reference ID Value |
| Mobile | Phone_Device_Type_ID | Mobile |
| Fax | Phone_Device_Type_ID | Fax |
| Telephone | Phone_Device_Type_ID | Telephone |
| Pager | Phone_Device_Type_ID | Pager |
