Okta user attributes do not reflect the expected value when imported from Workday if the attribute source is set to administrator-managed instead of the default mapping, or if the profile source is not Workday. Resolve this issue by resetting the attribute source from administrator to default in the Okta Admin Console or by opening a case with Okta Support for bulk updates. When reviewing the imported Workday application user profile, the attribute displays "Overrides default value" below the field instead of the expected value.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Workday
• Provisioning
• Mappings
• Universal Directory
• Profile Sourcing

This issue occurs due to one of the following reasons:

• The attribute source is set as administrator instead of following the default profile mapping.
• The profile source is a source other than Workday.
• If the attribute reflects properly in the application user profile but does not update the mapped Okta user attribute, review the Users Not Updating from Profile Source documentation to identify the next steps.

How are Workday attribute values synchronized in Okta?

Perform initial troubleshooting steps by forcing a synchronization, changing the attribute inheritance, and validating the priority source by following these steps.

1. Perform a force synchronization from Workday to Okta, as detailed in the How to Use the Force Sync Option documentation.
2. Change the affected attribute (for example, street address) from inherit from profile source to Override profile source and set the appropriate priority.
3. Validate the priority source of Workday.

Reset the attribute source for a single attribute.

Reset the attribute source from administrator to default in the Okta Admin Console to revert the manual or overriding value to the configured mapping by following these steps.

1. Navigate to Directory > Profile Sources and select the name of the integration, or navigate to Applications > Applications and search for the integration name in the Okta Admin Console.
2. Select the Assignments tab.
3. Search for the Okta user and select the edit icon on the right side of the search result.
4. Locate the attribute and select Reset.
5. Review the manually entered attribute to reset the value.

1. Select Save.

How are attribute sources reset in bulk?

Open a case with Okta Support to request a bulk reset of the attribute source from administrator to default, and provide the following information.

• Reference or link this article along with the troubleshooting steps taken.
• Provide the full Okta organization URL or organization ID where this occurs (for example, https://<example>.okta.com or https://<example>.oktapreview.com).
• Provide the application ID if there are multiple Workday instances in the tenant.
• Provide the exact variable name of the affected Workday attribute. Locate variable names in the Okta Admin Console under Directory > Profile Editor > Workday in the Variable Name column.
• Provide any relevant screenshots illustrating this issue.
• Request Okta Support to review the scenario and reset the attribute source from administrator to default if appropriate.

Related References

• Attribute Value not Synced from Workday to Okta
• Workday Real-Time Sync
• Why Would Workday Email Writeback Not Getting Triggered Immediately Upon Okta New User Account Creation via Workday Import
• Users Not Updating from Profile Source