Okta Workday Email Writeback Does Not Trigger Immediately Upon New User Account Creation
Last Updated:
Overview
The Workday Email Writeback feature does not trigger immediately after Okta creates a new user account via a Workday import because Okta sets the mapped email value during initial creation without subsequent updates to trigger a profile push. Resolve this by manually performing a force synchronization for the Workday application or utilizing Okta Workflows for a custom automated solution.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Workday
- Provisioning
- Email Writeback
Cause
This behavior functions as designed. Okta sets the mapped email field value used for the Workday Email Writeback synchronization during the initial creation of the Okta user, which the Workday import initiates. Since no subsequent updates occur to the mapped Okta email field in the Okta user profile after creation, Okta does not automatically trigger a push user profile update to Workday to synchronize the email.
Solution
How is the Workday email writeback triggered manually?
For out-of-the-box solutions, if an Admin has a need to trigger Workday Email Writeback immediately after importing users from Workday, the Okta Admin must manually perform a Force Sync from the Okta Admin Dashboard > Applications > Workday app > Provisioning > To App page, following each import job run, for all newly imported users assigned to the Workday application.
Automate the Workday email writeback process using Okta Workflows.
If Admins would like to avoid the manual Force Sync step to fulfill a specific business need, Okta recommends that Admins contact our Okta Professional Service team, who may help them design a custom-designed business solution for a fully automated business process flow that allows them to trigger the Workday Email Writeback automatically for each newly created Okta user after Workday import. This is possible, but not limited to, the Okta Workflow implementation, depending on the specific business requirement.
NOTE: Custom solution design/consultation inquiry is outside the scope of Okta Customer Support, where Okta Customer Support is a break/fix service providing assistance in resolving existing implementations that are already designed to work.
