Okta Verify generates a persistent Okta FastPass notification on Android devices to satisfy operating system requirements for background services. The user can resolve this by adjusting the notification settings on the Android device. The user encounters the following continuous notification:

Sign in faster with Okta FastPass

• Okta Identity Engine (OIE)
• Android devices
• Okta FastPass

The Android operating system requires a permanent active notification of a certain visibility level to run a background service continuously. The operating system enforces this requirement to prevent applications from running background services without notifying the user.

How does the user disable the Okta FastPass notification?

Choose one of the following methods to disable the persistent Okta FastPass notification while keeping general Okta Verify notifications active.

Follow these steps to disable the notification directly from the device notification panel:

1. Long-press the Okta FastPass notification.

2. Choose Turn off notifications.

3. Turn off the FastPass toggle.

Follow these steps to disable the notification from the system settings menu:

1. Navigate to System Settings.

2. Select Apps.

3. Choose Okta Verify.

4. Select Notifications.

5. Turn off the FastPass toggle.

NOTE: Ensure that general notifications for the Okta Verify application remain enabled to receive authentication prompts.

How does the user manage notification categories on Samsung One UI 6.1 and newer?

Samsung devices running One UI 6.1 and newer require an additional setting adjustment to manage the Okta FastPass notification category. Follow these steps to enable the management of notification categories for each application:

1. Navigate to System Settings.

2. Select Notifications.

3. Choose Advanced settings.

4. Turn on the Manage notification categories for each app toggle.

After enabling this setting, follow the steps in the previous section to disable the Okta FastPass notification category.