An Active Directory (AD) user profile push fails when the profile lacks required attributes or the configuration excludes a group from the provisioning scope. Resolve this issue by confirming the user exists in AD, checking the Organizational Unit (OU) context, and validating the changed attributes. When this failure occurs, the Okta System Log displays a profile push failure.

failed application.provision.user.push_profile

Additionally, the AD Agent logs report a missing entry error that includes the specific ObjectGUID of the user.

Could not locate entry with DN <GUID=83781D58-4274-40D1-BC45-1B7483EDA7C7>

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Active Directory (AD)
• Profile Push

When Okta provisions a user to Active Directory, the profile may lack attributes, or the configuration may exclude a group from the provisioning scope.

See the missing manager attributes example documented in Active Directory Provisioning Error "There is no such object on the server".

How is the Active Directory user push failure resolved?

Determine the source of the problem by confirming the user exists via an objectGUID search in Active Directory, checking the OU context, and verifying the changed attributes.

How is the user confirmed to exist in Active Directory using the objectGUID?

Confirm the user exists and verify replication across all Domain Controllers (DCs) by executing a PowerShell command.

Run the following PowerShell command for each DC in the AD environment. This example uses the objectGUID value shown previously in the provisioning error example. Replace <DC_Name> with the hostname or IP address of the target Domain Controller, and replace the example objectGUID with the specific objectGUID of the affected user.

If the user account is not present on all DCs, troubleshoot the local Active Directory environment to resolve the replication issue.

How is the Organizational Unit context verified?

After confirming that the account exists, ensure it resides in the correct OU where Okta expects to find it. Verify the OU location in Okta by navigating to the group used to provision the user to AD and verifying the selected OU for the provisioning group.

1. Go to the group used to provision the user to AD.
2. Select the Directories tab.
3. Scroll down to view the selected OU.

4. If the user account is not located in the expected OU based on the assigned provisioning group, move the AD object to the correct OU to resolve the mismatch.

How are the changed attributes validated?

Validate the changed attributes by enabling verbose logging on all AD agents, reproducing the issue, and reviewing the captured logs for errors.

1. Enable verbose logging by following the instructions in How to Retrieve Okta Agent Logs for Troubleshooting.
2. Reproduce the issue.
3. Collect the logs and search for the modifying object string containing the user's objectGUID value.

4. Review the list of changes following the modified object line.
5. Confirm that the changes are correct and the logs contain no errors.
6. If errors or unexpected attribute values are found, make the necessary modifications.
7. Retry the profile push task.