<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content

ZScaler 2.0 Provisioning Error "Name is required"

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

ZScaler provisioning flow fails with the following error visible in the Okta dashboard:

Name is required

Applies To

  • ZScaler 2.0

Cause

The mapping for the Display Name field in the ZScaler admin portal is not properly mapped.

Solution

  • Create a custom attribute with the same name as defined in the ZScaler admin portal for the Display Name field.
  • Map the custom mapping (Okta > App) user.firstName + ' ' + user.lastName and ensure this is set as Create/Update.
  • Remove user(s) from the application and re-add (or manually work each task in the dashboard)
Loading
ZScaler 2.0 Provisioning Error "Name is required" | Okta Support