Microsoft Dynamics 365 Application Fails to Launch From the Okta End-User Dashboard
Last Updated:
Single Sign-On
Okta Integration Network
Okta Classic Engine
Overview
Users experience an issue where the Microsoft Dynamics 365 application fails to launch from the Okta End-User Dashboard. This occurs because Microsoft changed the URL for the Microsoft Dynamics 365 application to enable international accessibility. Re-authenticating with Microsoft Office 365 or completing the Admin Consent Flow resolves the issue.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Microsoft Dynamics 365
- Microsoft Office 365
Cause
Microsoft changed the URL for the Microsoft Dynamics 365 application to enable international accessibility.
Solution
How is the Microsoft Dynamics 365 application launch issue resolved?
Re-authenticate the Microsoft Office 365 application or complete the Admin Consent Flow in the Okta Admin Console to restore application access.
- Sign in to the Okta Admin Console.
- Go to the Microsoft Office 365 application instance where Microsoft Dynamics 365 is used.
- Go to the Sign On tab and select Edit.
- Perform the applicable action based on the Admin Consent Flow status:
- If the Admin Consent Flow is already completed, scroll to the API Credentials section, select Re-authenticate with Microsoft Office 365, and enter the Microsoft Office 365 tenant administrator credentials when prompted.
- If the Admin Consent Flow is not completed, scroll to the API Credentials section, select Allow administrator to consent for Advanced API access, and complete the Admin Consent Flow.
