• Users
• Self-service
• Password Policy

There are multiple things that can cause this behavior.

• The incorrect password policy is assigned to the user.
• The password policy has a minimum password age configured, and the password has not reached that age.
• The password policy has the security question enabled, and the user has not configured a security question yet.

• Incorrect password policy

Ensure that the correct password policy is applied to the user and has self-service password reset enabled.

• Minimum password age

Wait for the password to reach the minimum password age or reduce the age within the password policy settings.

• No security question

Configure a security question or disable the security question within the password policy settings.

Related References

• Configure a Password Policy

• How to disable the recovery security question