Okta to DocuSign user provisioning is failing with one of the following errors:

• One or both of Username and Password are invalid
• Error while creating user: Invalid forgotten password challenge

• DocuSign
• Provisioning
• Okta Integration Network (OIN)

Password Questions Required from DocuSign settings is enabled.

1. Log in to the DocuSign Admin Panel.
2. Click on the Profile Menu > Go to Admin.
3. Under Security Settings, click Password Rules.
4. Under Password questions required, select 0.

Related References

• Unable to add user to the account due to the following reason: Invalid forgotten password challenge