Unable to Push Supervisor Value from Okta to NetSuite
Last Updated:
Okta Classic Engine
Okta Integration Network
Overview
Applies To
- Netsuite Provisioning
- Supervisor Attribute
- Mappings
Cause
- The manager of the user is not assigned to the Netsuite application in Okta.
-
Mapping for supervisor attribute in Okta is not set to the default of: getManagerAppUser("active_directory","netsuite").externalId
- The manager does not have an External ID available on the application profile in Okta.
Solution
Validate if the manager pulled in from Active Directory is also assigned to the Netsuite application in Okta. The user will be assigned an External ID during assignment to the Netsuite application in Okta after provisioning is enabled, and Netsuite leverages this external ID to map the appropriate user as the Supervisor in Netsuite.
To validate the presence of the External ID:
- In the Okta Admin Console, navigate to Applications and select the NetSuite application.
- Click the Assignments tab.
- Click the pencil icon next to the user's assignment.
- If the user does not have an External ID listed, unassign and reassign the user back to the Netsuite Application in Okta to fetch the external ID from Netsuite.
- This will push the Supervisor attribute in the next sync from Okta to NetSuite.
