This article will explain how to request the disabling or reenabling of the Customer Support Access functionality.
By default, Customer Support Access is enabled for all customer accounts. When the functionality is enabled, Okta Support personnel have access to an account’s troubleshooting tools and can directly view account materials, such as system logs. When disabled, Okta Support personnel will not have any access to such support tools for a customer’s account.
Disabling Customer Support Access for your Okta Organization
As part of our commitment to protect and secure our customers information as outlined in the published Security Action Plan, Okta now provides customers with the choice to block all access from Okta customer support.
If you are interested in additional information, your organization’s security contact can request a copy of the acknowledgement form that further explains this offering by sending an email to CSEvents_SAP@okta.com with the following information:
- Customer Name;
- Confirmation of the request to block Customer Support; and
- Who to contact after the request is reviewed.
After your request is reviewed, your security contact will be provided with the acknowledgement form and a meeting will be scheduled to determine:
- Whether the person submitting the request is in fact your organization's security contact; and
- That the implications of blocking Customer Support, as outlined in the acknowledgment form, are understood.
Reenabling Customer Support Access for your Okta Organization
If, at any time in the future, you decide to unblock access to Customer Support, please send an email to CSEvents_SAP@okta.com with the following information:
- Customer Name
- Confirmation of the request to unblock Customer Support; and
- Who to contact after the request is reviewed
Once received, we will confirm the request with your security contact via a phone call. The request will then be processed.
