Okta User Status Remains Stuck in Activating
Last Updated:
Overview
An Okta user status remains stuck in the Activating state because the user fails to be provisioned or assigned to applications through group rules during the initial activation flow. Resolve this issue by clearing provisioning errors, deactivating the user, and reactivating the user.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- User Lifecycle Management
- Activate User
- User Status
Cause
Users remain stuck in an Activating status during the initial user activation flow when the user fails to provision or assign to applications through group rules. Okta requires all events triggered during the user activation process to complete before setting the user status to Active.
NOTE: If Okta successfully provisions a user to Okta and any associated Identity Providers (IdPs), the user can log in to Okta, even with the account in an Activating status.
Solution
How is the Activating status resolved?
Resolve the Activating status by navigating to the Tasks section of the Okta Admin Console, clearing any provisioning errors, and reactivating the user.
- Access the Tasks section of the Okta Admin Console.
- Enter the username into the search box and select the account that appears.
- Click Filter.
- Resolve the provisioning errors listed for this specific user or unassign the user from these applications.
- Locate the user's Okta profile.
- If Okta does not source the user, disconnect the user from the profile source. If Okta sources the user, proceed to the next step.
- Deactivate the user.
- Reactivate the user.
Okta displays the user as Active, allowing administrators to reassign the user to applications and relink them to the profile source.
