Installation of the RADIUS Agent fails when starting the Service, and the following errors appear in the commons-daemon logs report:
[error] [ 388] Failed to set service status
[error] [ 388] The handle is invalid.
- RADIUS Agent
- Multi-Factor Authentication (MFA)
- Okta Classic Engine
To have a fresh new installation, the previous one must be completely removed from the device, and the token generated for the old installation attempts. For that, they need to perform the following actions.
1. Remove the RADIUS directory from the affected server:
-
Navigate to C:\Program Files(x86)\Okta
-
Delete the Okta RADIUS Agent folder.
NOTE: Do not delete the folder without uninstalling the Okta RADIUS first.
2. Remove the API Tokens via the Okta UI:
-
Navigate to Admin > Security > API.
-
Filter tokens via RADIUS Agent on the left-hand panel.
-
Delete each token that matches the RADIUS server hostname.
NOTE: If the old RADIUS API Token is not deleted for the same RADIUS Server hostname, two RADIUS API Tokens will be shown as active.
