Overview

This document is to provide a structured approach for diagnosing and resolving common issues encountered with Okta’s On-prem Connector for Generic Databases when working with Okta Identity Governance.

Applies To

• Okta Identity Governance

Solution

Purpose

The goal of this document is to provide a structured approach for diagnosing and resolving common issues encountered with Okta’s On-prem Connector for Generic Databases.

Golden Rule

Before diving deep, always check the logs. As there are multiple components involved in this integration, included are some of the important logs which can be used to debug an issue with On-prem Connector for Generic Databases.

See the attached Troubleshooting Guide.