• BambooHR
• Imports
• Okta Integration Network (OIN)

There are two separate potential causes for this.

• BambooHR provisioning has a Pre-Start Interval configuration.
• The user is stuck on the Import tab because they are missing attribute values in their BambooHR profile that are required for User Creation & Matching.

Modify the BambooHR Pre-Start Interval to include/accommodate the new users' start date.

1. In the Okta Admin Console, click Applications > Applications and click the BambooHR application.

2. Click Provisioning > API Integration > Pre-Start Interval.

3. Enter the interval in days. Users with the Hire Date within this interval will be considered active and imported to Okta. For example, if 7 is entered, users with a Hire Date will not be imported more than 1 week before the current date.

Ensure the user profile in BambooHR has the required values entered for the attributes configured in the User Creation & Matching settings.

1. In the Okta Admin Console, click Applications > Applications and click the BambooHR application.
2. Click Provisioning > To Okta > confirm the attributes configured for User Creation & Matching.
3. Verify in BambooHR that the user profile has values for the required attributes; if empty, enter values and then perform the Import.

Related References

• BambooHR Provisioning