• Okta Access Gateway

1. Login to the appliance using the launch shell and Check the syslog-ng status.

   sudo systemctl status syslog-ng
   

   • Status should show what command specified with ExecStart is failing, and that can be executed on the terminal to see any error if it is not visible in journalctl

   • (Output from systemctl status above) ExecStart= /usr/sbin/syslog-ng -F -p /var/run/syslogd.pid (code=exited, status=1/FAILURE)

2. Execute the same command to check the actual error. 

sudo /usr/sbin/syslog-ng -F -p /var/run/syslogd.pid

The output will show the file name or line number where the service failed. Once the reported issue has been fixed, restart the service.
 

Related References

• Launch Shell