How to Remove Uninstalled RADIUS Agents from the Agent Status Page
Nov 10, 2025
Multi-Factor Authentication
Overview
Applies To
- RADIUS
- Multi-Factor Authentication (MFA)
- Server
Cause
As the RADIUS Agent is installed on the client's end, it is difficult to ascertain with certainty if it was uninstalled or just disconnected from the network. Even after an agent is uninstalled, it will be visible on the Agents Dashboard indefinitely, marked as INACTIVE.
Solution
The solution to the RADIUS Agent appearing on the Agents Dashboard is to designate it as hidden.
- Go to Dashboard > Agents > RADIUS Tab.
- Select the three dots.
- Select Mark as hidden agent.
