Overview

Going Above and Beyond: Taking the Launch Kit for Okta Admins to the Next Level

Carrying out a large IT transformation in your business often comes down to two core tasks: choosing the system that best suits the company vision and executing it in a way that rewards all team members. In order to fully reap the benefits of implementation, these two tasks need to be executed with robust stakeholder buy-in—and that’s something our customer base knows only too well. 

To help our customers along this journey, we’ve overhauled our Launch Kit for Okta Admins. Now, admins have the resources to effectively plan and communicate a successful Okta rollout while training employees along the way—a vital approach for ensuring that end users have the best possible experience when incorporating Okta into their daily lives. 

But don’t just take it from us. Dubai Airports, one of our larger enterprise customers, exemplifies how a successful digital transformation requires a comprehensive toolkit paired with creative, promotional ideas that facilitate 100% end-user adoption.

Boosting digital fitness

With almost 90 million passengers traveling through Dubai International Airport annually, it’s vital that the organization’s many employees stay seamlessly connected. After acquiring a variety of Okta’s products—including Single Sign-On, Lifecycle Management, and Multi-factor Authentication—the organization needed to create awareness of its new technology across its entire workforce.

Using the Launch Kit for Okta Admins as a foundation, Dubai Airports created a large internal communications campaign with several initiatives to raise awareness and highlight the benefits of Okta’s Integration Network. They determined that any digitally fit employee would be able to use Okta as a gateway to the rest of their workforce applications. “We created a teaser by asking almost one thousand employees whether they were digitally fit and then encouraged them to use the tools available in Okta,” says Basant Elzonfoly, Senior Manager of Digital Enablement at Dubai Airports.

Getting the whole organization on board

After Okta was initially rolled out, an important question remained: how do we onboard the less tech-savvy users in our organization and ensure they’re getting the best out of Okta? 

The team identified Okta Verify and mobile use as areas where the team could benefit from training. To address this gap, they set up a Collaboratech Day of demos led by Okta experts. “Using emails, our internal communications platform, and TV screens around the office, we told our team to drop in with their phones and laptops so they could register Okta and get set up with a variety of applications.”

Along with the corporate communications and HR teams, Dubai Airports saw the importance in involving their own IT staff for support. “When people started downloading the Okta app or Okta Verify, it helped to have a one-to-one interaction with someone,'' says Elzonfoly. “So the whole technology support team was available to answer questions and help fix any technical issues.”

The verdict from the Collaboratech Day was overwhelmingly positive. “The team was totally on board with Okta. Everyone loves the flexibility, and that they’re able to access their files whether they’re at home or on holiday, all without a VPN.”

Making an Okta rollout work for you

The main thing that we can learn from how Dubai Airports managed their rollout is that clear and tailored communication is vital to success. For other organizations, Elzonfoly recommends using the Launch Kit for Okta Admins resources and putting Okta front and center. “Teams looking at technology adoption should view Okta as the focal point of their communications,” she says. “It’s been very effective for us to be able to promote one central place to access all kinds of applications.”

With a tool at your side to educate your users and plan and communicate an effective adoption campaign, your organization has a better chance at creating a positive impact on your end users. According to Kris Gamache, Senior Managing Director of the IT Business Analyst Group at Teach For America, the results are subtle but significant. “Every user gains a significant benefit from the rollout and use of Okta. The number of productivity hours that people get back, when you add that up across our staff on a daily basis, is kind of enormous.”  

The takeaways

• The revamped Launch Kit for Okta Admins provides information, training resources, and communications assets that allows to easily roll out Okta across your organization.

• Dubai Airports used the Launch Kit and paired it with creative campaigns to ensure the whole organization was set up, trained, and engaged in their day-to-day applications.

• Both Dubai Airports and Teach For America reported significant positive impacts on the end user—and the organization as a whole—after rolling out Okta.

A successful rollout comes down to knowing what makes sense for your organization. As you incorporate the Launch Kit for Okta Admins, substantiate it with campaigns that make sense for the various groups within your workforce. In the long run, highlighting how Okta can benefit your end-users will trickle back to benefitting your entire organization.

Learn more about how the Launch Kit for Okta Admins could set your organization up for success.