Druva 2.0 Provisioning Error: "Forbidden. Errors reported by remote server"
Jan 14, 2026
Okta Integration Network
Overview
Druva 2.0 provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Druva 2.0 failed: Error while verifying if user <username> exists: Forbidden. Errors reported by remote server
Applies To
- Druva 2.0
- Provisioning
- Error
Cause
The API token used for creating the API connection is invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Druva 2.0 > Provisioning > Integration > Edit.
- Enter the API Token received from Druva 2.0 in the API Token field.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
