Dropbox Business Provisioning "Error while verifying if user exists: com.sun.jersey.api.client.UniformInterfaceException: Client response status: 400"
Last Updated:
Okta Integration Network
Overview
Dropbox Business provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Dropbox Business failed: Error while verifying if user <user> exists: com.sun.jersey.api.client.UniformInterfaceException: Client response status: 400
Applies To
- Dropbox Business
- Provisioning
- Error
Cause
Solution
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Go to the Okta admin console and navigate to Applications > Applications > Dropbox Business > Provisioning > Integration > click the Edit button.
- Click Re-authenticate with Dropbox Business.
- In the new Dropbox - API Request Authorization - Sign in window, enter the correct email and password and click Sign in.
- Back on the Provisioning page in Okta, a message confirming successful authentication will be seen. Click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
