Okta RingCentral Provisioning "Error while verifying if user exists: com.sun.jersey.api.client.UniformInterfaceException: Client response status: 400"
Last Updated:
Okta Integration Network
Overview
RingCentral provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app RingCentral failed: Error while verifying if user <username> exists: com.sun.jersey.api.client.UniformInterfaceException: Client response status: 400
Applies To
- RingCentral
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > RingCentral > Provisioning > Integration > click the Edit button.
- Click Re-authenticate with RingCentral.
- The RingCentral Sign-In window appears.
- Enter the email address or phone number and click Next.
- Enter an optional extension and the password, and click Sign In.
- Back on the Provisioning page in Okta, a message confirming successful authentication will appear. Click Save.
- Afterward, attempt the user provisioning again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
-
After identifying the failed task for the user that should be retried, click Retry Selected.
