DocuSign provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app DocuSign failed: Error while trying to push profile update for <user>: Username and email combination already exists for this account.
- DocuSign
- Provisioning
- Error
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Please open a support case with DocuSign. They will be able to assist in checking if the affected user has a free personal account which is registered with their work email address and delete that free personal account.
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Afterward, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After identifying the failed task for the user that should be retried, click on Retry Selected.
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If the issue still persists, then please contact DocuSign support for more details and steps on how to resolve this error.
Related References
