Security Question Cannot Be Pre-Populated for a User in Okta
Last Updated:
Overview
A security question cannot be pre-populated or selected for a user through the user interface (UI). The user must configure a security question, and Okta prompts for setup during enrollment when required. After the user completes the setup manually, the security question becomes available on the account.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Security Question
- User interface
Cause
The user interface does not provide an option to pre-populate or select a security question for a user. Because the security question is user-configured, the user must set it during enrollment or after enrollment in account settings.
Solution
How is a security question configured after enrollment?
Set up the security question from Settings to complete manual configuration after enrollment.
- Sign in to the Okta Dashboard.
- Select the username in the top-right corner.
- Select Settings.
- Select Edit Profile.
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In the Security Question section, click Set up.
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Select a predefined security question or create a custom one.
