GitHub Team Provisioning Error:

teams: The field cannot be left blank
 

 


When this issue occurred, the Okta Admin noticed the problematic GitHub Team app assignment. There are no available options to select from for the GitHub Teams field, as shown below: 

 

• GitHub Team 
• Okta Integration Network
• GitHub App assignment failed due to not having a "GitHub teams" value set

GitHub Team product has a mandatory field requirement for GitHub Team being set during new GitHub Team User creation. When the Okta Admin provisions a new User with an empty GitHub Team field value, it will throw an app assignment error "teams: The field cannot be left blank". 

A few common root causes are listed below: 

1. The GitHub Team Service Account used for API integration does not have the correct permission to access and fetch the GitHub Team pre-defined field value back to Okta. 
2. The GitHub Team Service Account used for API integration does have the correct permissions, but there is no pre-defined value in the GitHub Teams field. 
3. The GitHub Team app instance found in the Okta Admin Console does not have the latest application data fetch and requires a manual Okta app data refresh.

1. Confirm whether the correct GitHub Organization field value has been configured under Okta Admin Console > Applications > GitHub Team app > General tab.
2. Okta Admin will need to work with the GitHub Team Administrator to verify whether the GitHub Admin granted access to GitHub > Organization and Team, as the provisioning guide instruction stated in Configuring Provisioning for GitHub Team. 
3. Next, have the GitHub Team Administrator confirm whether any pre-existing GitHub Team values are being defined in the GitHub Team Admin Console directly. If not, please have the GitHub Team Admin create one or more GitHub Team values directly in the GitHub Team Admin Console following GitHub documentation.
   • NOTE: If there is an additional question regarding the GitHub Team product configuration issue/question, please contact the GitHub Support Team for direct assistance. 
4. Once all the GitHub Team configuration checks have been completed by GitHub Team Admin and confirmed that there is at least one pre-defined Teams field value being defined in the GitHub Teams Admin Console, please have the Okta Admin user perform one of the following steps:
   1.  Refresh Application Data and make sure the GitHub Team app has been updated with the new application data fetched
   2. Re-authenticate with GitHub steps from Okta Admin Console > Applications > GitHub Team > Provisioning > Integration > Edit page, click the Save button. 
5. For testing purposes, perform one of the following:
   • Create a new GitHub Team app assignment by Assign to People or Assign to Group and make sure to select a GitHub Teams field now from the drop-down field during the new app assignment.
   • Edit previously failed GitHub Team app assignment under Okta Admin Console > Dashboard > Tasks page, whether Okta Admin finds any of the predefined GitHub Teams field values (in step #3) are being populated during App assignment as selectable Teams value now on the Okta end. Select the corresponding GitHub teams field value from the populated drop-down options and then click the Save Assignment and Retry button.
6. Attempt to Provision the previously Failed User.