Bonusly Provisioning "Error while verifying if user exists: Unauthorized. Errors reported by remote server"
Last Updated:
Okta Integration Network
Overview
Bonusly provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Bonusly failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server:
Applies To
- Bonusly
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Bonusly > Provisioning > Integration > Edit.
- Enter the API token copied from Bonusly.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
