Akamai Enterprise Application Access Provisioning "Error while verifying if user exists: Unauthorized. Errors reported by remote server: Unauthorized"
Feb 9, 2026
Okta Integration Network
Overview
Akamai Enterprise Application Access provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Akamai Enterprise Application Access failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server: Unauthorized
Applies To
- Akamai Enterprise Application Access
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Akamai Enterprise Application Access > Provisioning > Integration > Edit.
- Enter the provisioning key copied from Akamai Enterprise Center as the API Token.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
Related References
