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Okta ASA reports "Error: Client is not active" while Trying to Run the sft Commands

Advanced Server Access
Okta Classic Engine

Overview

Okta Advanced Server Access (ASA) generates a client is not active error when a user attempts to run sft commands, such as sft list-servers or sft login. This occurs because the ASA client requires administrator approval to enroll and execute commands. Approving the client in the ASA admin console resolves the issue. The following error appears:

 

error: Client is not active

 

Applies To

  • Okta Identity Engine (OIE)
  • Okta Classic Engine
  • Okta Advanced Server Access (ASA)
  • Client approval

Cause

The Okta Advanced Server Access (ASA) client requires administrator approval to enroll and execute commands. A "Requires admin approval" message appears in the admin console.

Solution

How is the client is not active error resolved?

Sign in to the Okta Advanced Server Access (ASA) admin console and approve the client to allow the execution of sft commands.

  1. Sign in to the ASA admin console.
  2. Select the Gear icon next to the client.
  3. Choose Approve.
  4. Verify that the client can run sft login and other sft commands.
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Okta ASA reports "Error: Client is not active" while Trying to Run the sft Commands | Okta Support