MoranL.68292 (Customer) asked a question.
Hi i have an okta trial account that i do api calls on a daily basis to.
The requests where working great, but since the weekend every call is returning errorCode -> E0000011, the code calling them has not changed.
I have followed this and made sure the user issuing the token is active https://support.okta.com/help/s/article/HTTP-401-Okta-E0000011-Invalid-Token-provided-error?language=en_US
I have created a brand new token with my "Super Admin" allowing access from any IP. But it fails on same error.
I have also tried using a different okta trial account altogether but i keep failing on same error.
Has something changed recently requiring some different parameters?
this is an example curl im using:
curl --location -g 'https://trial-XXXXXXX.okta.com/api/v1/apps' \
--header 'Accept: application/json' \
--header 'Authorization: SSWS YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY'
resulting in this error
{"errorCode":"E0000011","errorSummary":"Invalid token provided","errorLink":"E0000011","errorId":"oae-EvE823oRs2BtBVSEDDuqw","errorCauses":[]}
UPDATE: I've reviewed the issue to confirm the status and unfortunately it's being handled at an individual tenant level, which means that a support ticket is required for investigation, confirmation and issue resolution.
Anyone who has a paid account, please open a case to work with our Okta Support team colleagues.
Free trial/developer/integrator accounts will have to sign up for a new org as these type of accounts are outside of support scope. Sign up is free but your will need to use a new email address or if supported by your provider you can try using the subaddressing method mentioned at step 2 in this article.
" Create a new account using plus addressing/subaddressing using the work email (provided that the corporate email provider, such as Google and Microsoft, supports it).
Regards.
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