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0D5WR00002OEFYE0A5Okta Identity EngineIdentity Threat ProtectionAnswered2026-11-06T16:06:03.000Z2026-11-04T11:55:59.000Z2026-11-06T16:06:03.000Z
  • Paul S. (Okta, Inc.)

    Hello @ClementS.64858 (Customer)​  Thank you for posting on our Community page!

     

    That email notification is coming from an Organisation where you or the Okta administrator has changed the email address. From our side we do not have access to make such changes on your account.

    We recommend to reach out to the Support/Helpdesk of the organisation where the email has been sent from.

    While Okta provides the Product, your company, institution, or service provider handles individual account management.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

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  • Paul S. (Okta, Inc.)

    Hello @ClementS.64858 (Customer)​  Thank you for posting on our Community page!

     

    That email notification is coming from an Organisation where you or the Okta administrator has changed the email address. From our side we do not have access to make such changes on your account.

    We recommend to reach out to the Support/Helpdesk of the organisation where the email has been sent from.

    While Okta provides the Product, your company, institution, or service provider handles individual account management.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Expand Post
    Selected as Best

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Okta Support Agent (Beta)

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