ThierryK.17828 (Customer) asked a question.
Hello, I recently added an IP address in Network Zones for my free integrator plan. Unfortunately, it seems that the IP has changed and I can no longer access my admin dashboard. There is no other admin account available.
Is there a way to remove the IP address from the Network Zones without being able to access it?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @ThierryK.17828 (Customer) , Thank you for reaching out to the Okta Community!
Adding an IP address to the Network Zones should not block access unless you added it to the "BlockedIpZone" or have configured authentication policies to only allow access from specific IPs and that particular one is not allowed.
Please note that free trial/developer/integrator accounts are outside of Okta Support scope and are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
The only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
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