ScottR.80533 (Customer) asked a question.
Trying to think of a way to verify callers to our help desk. Someone calls in to have their password reset, how do we verify it's truly them. Since we already use Okta for MFA, is there a way in Okta admin that I can pull up a user and just send them a manual push to verify it's truly them? Thank you
Hello @ScottR.80533 (Customer) Thank you for posting on our Community page!
I completely understand why you're looking for this feature. Verifying callers securely before resetting a password or modifying MFA is one of the biggest challenges for IT help desks right now, especially with the rise of social engineering.
At this time there is currently no native "Send Push" button directly on a user's profile in the Okta Admin Console. Okta's Admin Console is designed for administrative actions (like clearing sessions, resetting MFA, or triggering a password reset email), but it lacks a built-in, out-of-the-box identity-proofing button for live support calls.
Thank you for reaching out to our Community and have a great day!
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Help others in the community by liking or hitting Select as Best if this response helped you.
Okta's Factors API supports triggering an Okta Verify Push notification on-demand for any enrolled user, outside of a login flow:
POST /api/v1/users/{userId}/factors/{factorId}/verify
This sends a push to the user's phone exactly like a normal MFA challenge — they see "Did you just try to sign in?" and tap Yes or No. You can also enable Number Matching on the push to make it more secure.
The cleanest way to expose this to help desk agents without building a custom app is Okta Workflows.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @ScottR.80533 (Customer) Thank you for posting on our Community page!
I completely understand why you're looking for this feature. Verifying callers securely before resetting a password or modifying MFA is one of the biggest challenges for IT help desks right now, especially with the rise of social engineering.
At this time there is currently no native "Send Push" button directly on a user's profile in the Okta Admin Console. Okta's Admin Console is designed for administrative actions (like clearing sessions, resetting MFA, or triggering a password reset email), but it lacks a built-in, out-of-the-box identity-proofing button for live support calls.
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.