EddieM.66666 (Customer) asked a question.
I have 40+ Identity Providers. I have routing rules set up for each IdP. Beginning yesterday (09 Feb 2026), I cannot Activate or Deactivate any of the routing rules. Network inspection shows a 500 error when I try to activate or deactivate a routing rule, but not much else.
Any pointers would be appreciated.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @EddieM.66666 (Customer) Thank you for posting on our Community page!
I know there is a set limit to the amount of routing rules you can have, but that is around 200 or 250 so having 40+ should not be the issue.
500 error is a relatively general error and it does not say much, have you tried in an Incognito window? Maybe a cache issue could be the cause of the error.
If the cache is not the issue, I would recommend to check the System log and see if that shows something:
Go to Reports > System Log, Look for the "Update Policy" event. Even if the UI shows a 500, the System Log often captures the actual reason (e.g., ValidationError: Duplicate rule priority).
If this is not captured by the system log as well, the I would recommend to Open a case with Support for additional investigation.
Thank you for reaching out to our Community and have a great day!
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Hi Paul,
Yeah, that 500 code was not very helpful.
I have tried managing these routing rules across 7 different browsers on Windows and MacOS. 14 when you count using incognito mode.
The System Log is not recording any details when I try to (De)Activate a routing rule. I see changes, but nothing related to (de)activate failures.
Is there any insight you can provide regarding routing rule priority? I am using one of two different criteria for routing rules: domain list on login, and user attribute matches a regex. I read in the docs that this (de)activate failure could be related to a priority conflict, but did not find anything specific to what the priority of routing rules needed to be.
Hi @EddieM.66666 (Customer) This would require a deeper dive into back-end logs, which from the Community side we do not have. The best corse of action here would be to open a Case with Support and they should provide a better assistance with this issue.
Thank you for reaching out to our Community and have a great day!
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