0.59475 (Customer) asked a question.
Platform Single Sign-On for macOS device registration fails consistently
in Preview Sandbox org, even with Device Access (Dynamic SCEP, Okta CA)
configured.
Please confirm whether macOS Platform SSO device enrollment is supported
in Preview Sandbox (oktapreview.com) tenants.
Platform SSO is partially working.
On macOS login, the Platform Single Sign-On notification appears as expected.
When the user clicks the notification and enters the local macOS password,
device registration fails with the error:
"could not register your mac"
This indicates that the SSO extension is deployed and invoked correctly,
but device enrollment never completes.
Hello @0.59475 (Customer) Thank you for posting on our Community page!
This error usually means a problem with the Okta Verify app, its SSO extension, or underlying macOS settings like certificates or outdated software.
You might want to review our article below which might resolve your issue:
Thank you for reaching out to our Community and have a great day!
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@paul.stiniguta1.508386743840768E12 (Okta, Inc.) Thanks for the article, however this does not appear to apply to our case.
Our affected devices are running macOS 14.x (Sonoma), not macOS 15.4.
Additionally, Platform SSO is partially functioning:
- The Platform SSO notification appears on macOS login
- The user can click the notification and enter the local macOS password
- Registration then fails with: "could not register your mac"
This indicates that the SSO extension is deployed and invoked correctly,
and the failure occurs during device enrollment, not during OS-level
Device Access initialization.
Given that this occurs consistently in a Preview Sandbox
(oktapreview.com) org, can you please confirm:
Is macOS Platform SSO device enrollment fully supported
in Preview Sandbox tenants?
Hello @0.59475 (Customer) Preview environment should support this, however I can not confirm if there are Features that are not enabled which could cause these issues. In this case I would recommend to Open a case with Support for additional investigation.
Thank you for reaching out to our Community and have a great day!
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hello @paul.stiniguta1.508386743840768E12 (Okta, Inc.)
Thanks for the response.
We are unable to find the option to open a Support case
from our Preview Sandbox org Admin Console.
Could you please advise how we can open a Support case
or escalate this for internal investigation?
Hello @0.59475 (Customer) If the Preview environment is linked with a Paid Okta Service then you should be able to follow the instructions below to open a case:
https://support.okta.com/help/s/article/How-to-Create-a-Support-Case?language=en_US
Thank you for reaching out to our Community and have a great day!
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Help others in the community by liking or hitting Select as Best if this response helped you.
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Hello @0.59475 (Customer) If the Preview environment is linked with a Paid Okta Service then you should be able to follow the instructions below to open a case:
https://support.okta.com/help/s/article/How-to-Create-a-Support-Case?language=en_US
Thank you for reaching out to our Community and have a great day!
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Help others in the community by liking or hitting Select as Best if this response helped you.