JaydenC.09750 (Customer) asked a question.
Custom domain randomly stuck in pending state
I have an Okta integrator free org with a custom domain attached. It was working fine for around 6 months but has now switched to pending status. Navigating to the custom domain redirects to ".okta.com" at the root and displays a 404 at any other URL. I've tried adding a new domain, a new brand, etc. and nothing is working.
I think there may be something wrong with the tenant itself, as it no longer identifies as an integrator free org - I can add more than 10 users to my tenant and logging into the dashboard doesn't auto redirect to the admin center. Also, I can't navigate past the first page on AD sync setup.
@JaydenC.09750 (Customer) - we are having the same issue...
https://support.okta.com/help/s/question/0D5WR000010FPIh0AO/brand-custom-domain-redirecting-to-oktacom?language=en_US
Hi @JaydenC.09750 (Customer) , Thank you for reaching out to the Okta Community!
Unfortunately, free trial/integrator accounts are outside of support scope.
The only option you have are limited to self-service re-configuration and recovery where possible or signing up for a new org with a new email address.
Regards.
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