User17597679386517973542 (Customer) asked a question.
unlock my super admin account
I am the only Super Administrator for our Okta organization:
[Redacted by Moderator]
I recently disabled Okta Verify and am now unable to log in, as no other MFA method is available.
Kindly reset the MFA for my admin account so that I can regain access and re-enroll Okta Verify on my device.
Please let me know once the reset has been completed, or if you require any further verification from my side.
Thank you for your assistance.
Hi @User17597679386517973542 (Customer) ,
Thank you for reaching out to the Okta Community!
To close the loop, as discussed on the community@okta.com side, please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the recovery process mentioned in this article.
Also please note the mandatory requirement for MFA to access the Okta Admin Console.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards,
Mihai N.
-----------------------------------------------------------------
Visit the Okta Community to search for solutions or ask questions.
Level up your Identity security superpowers with Okta Learning.
The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today.