RamR.79845 (Customer) asked a question.
We are having an issue where not all attributes are synced for some users, and at the same time, other users attributes are populated. Users are sourcing from Active Directory, and all users have all the attributes set.
For e.g. userA/B/C has Manager & ManagerID is populated but for UserX/Y/Z those users don't have those attributes.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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@RamR.79845 (Customer) it's hard to pin point to something without full context
May be you can review the following.
- Is there any difference in how the accounts got created in to active directory between accounts that are synced and accounts that are out of sync?
- Revalidate if there are any other profile sources and if the user profiles that don't have AD values, check if they are managed with another profile master.
If you think there are no problems in configuration and if you have paid account, rise a support ticket.
This is happening in Preview, but in Prod same users have those attributes populated, and they all are sourced from the same AD domain.
For your first query: No, all users are onboarded by the same process in AD.
2nd query: All the accounts are synced from the same source domain. In AD all the attributes are set and populated.
@RamR.79845 (Customer) do you see attributes in the profile but with empty values? Or do you not see attributes at all?
Attributes with empty values.
You can try revalidating the setup between prod and preview for mappings (profile editor> Active directory> Mapping and check for Active directory to Okta)
See if the mapping looks same between the environment.
If the mappings look good, I'd suggest to rise support ticket.