MHT.13375 (Customer) asked a question.
After user entered Windows AD username and password, the Okta Desktop MFA dialog briefly appeared for about one second before disappearing without any message
We are testing on Desktop MFA. Once user entered Windows AD username and password, the Okta Desktop MFA dialog briefly appeared for about one second before disappearing without any message. it will happen once in few day, but to resolve the issue, we need to restart computer. Is there any one facing this issue?
Hello @MHT.13375 (Customer) Thank you for posting on our Community page!
We recommend reviewing the troubleshooting guide below:
https://support.okta.com/help/s/article/windows-desktop-mfa-troubleshooting-users-not-getting-prompted-for-mfa?language=en_US
Additionally if this does not work, we recommend opening a case with Support for additional support and investigation.
Thank you for reaching out to our Community and have a great day!
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