GeorgeH.44344 (Customer) asked a question.
We are an Okta Partner that has taken over the management of a new client. The client has their Okta account tied to the old partners Okta account. How do we move the client over to our Okta partner account, and also facilitate renewal of their subscription?
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hello @GeorgeH.44344 (Customer) Thank you for posting on our Community page!
For any Partner account issues or questions we recommend to reach out to Okta Partners at partners@okta.com and they should be able to provide further assistance from that side.
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Just released: More Okta Community badges just added.
I completely understand. However, we have been emailing partners@okta.com for several weeks and they do not reply.
We are desperate to get this issue resolved. What other options do we have to get this escalated?
Thanks,
George
George Hanna
Managing Director
T :
+61 2 8859 6697
M : 0409 940 240
E : george@hdit.com.au
Technical Support: support@hdit.com.au
Quotes & Sales: sales@hdit.com.au
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. Please consider the environment before printing this email.
I would try reaching out to your Okta rep to see if they can help with the process.
Thanks,
George
George Hanna
Managing Director
T :
+61 2 8859 6697
M : 0409 940 240
E : george@hdit.com.au
Technical Support: support@hdit.com.au
Quotes & Sales: sales@hdit.com.au
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. Please consider the environment before printing this email.
I'm so sorry that you have had that experience. I can see how you are frustrated. Have you tried submitting a ticket with Okta Support?
Cheers,
George
George Hanna
Managing Director
T :
+61 2 8859 6697
M : 0409 940 240
E : george@hdit.com.au
Technical Support: support@hdit.com.au
Quotes & Sales: sales@hdit.com.au
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. Please consider the environment before printing this email.