YuriF.76555 (Customer) asked a question.
Hi,
While create a New Web App Integration, I got this permission return: You do not have permission to perform the requested action.
My user is application admin and super admin.
Do I need more permission or its a license problem?
Appreciate the answers
Hello @YuriF.76555 (Customer) , thank you for contacting Okta Community.
Depending on your configuration, we have two articles on this error:
Users Get "You do not have permission to perform the requested action" Error when Accessing Okta - this applies to Device Trust
User Receives Error "You do not have Permission to Perform the Requested Action" - this applies to ThreatInsight
Generally, the error is caused by a policy. The system logs are a good starting point for troubleshooting.
When a user tries to log into the app, a licensing issue should appear after the Okta Verify verification is completed.
From an Admin's side, it could also appear as a red banner on the profile of the affected user as an assignment error. That message would include phrases like "license failed to assign" or "insufficient licenses" and suggest that you try to reassign the app from the Tasks page. Here is an example of the Google Workspace "insufficient licenses" assignment error.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @YuriF.76555 (Customer) , thank you for contacting Okta Community.
Depending on your configuration, we have two articles on this error:
Users Get "You do not have permission to perform the requested action" Error when Accessing Okta - this applies to Device Trust
User Receives Error "You do not have Permission to Perform the Requested Action" - this applies to ThreatInsight
Generally, the error is caused by a policy. The system logs are a good starting point for troubleshooting.
When a user tries to log into the app, a licensing issue should appear after the Okta Verify verification is completed.
From an Admin's side, it could also appear as a red banner on the profile of the affected user as an assignment error. That message would include phrases like "license failed to assign" or "insufficient licenses" and suggest that you try to reassign the app from the Tasks page. Here is an example of the Google Workspace "insufficient licenses" assignment error.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.