JérémyL.15693 (Customer) asked a question.
HiBOB user provisioning fields are null
Hello,
I am trying to automate the Okta user profil filling by using Hibob as a golden source.
However, some informations coming from Hibob such as user.department, user.division or user.manager are completely empty. Some other like, the job title, name or display name are rightly filled by Hibob.
The returned value is "null" for each of those values.
Is it possible that the Hibob integration is not reading rightly the value sent by HiBOB?
Thank you for your answers
Hi @JérémyL.15693 (Customer) , Thank you for reaching out to the Okta Community!
I've checked the app catalog and I'm not seeing a HiBob integration with inbuilt Provisioning/Profile Sourcing capabilities.
The ones that I found are partner built integrations, so I can't speak to the configuration or limitations of them.
I recommend reaching out to the partners to discuss/troubleshoot and if necessary and you have an account with us, please open a case with my colleagues from the Support Team to review any relevant back-end information.
You should be able to find the appropriate contact info for the partner support, by going to your Okta Admin Dashboard > Applications > HiBob app > Provisioning > Integration tab.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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