DanielleD.09362 (Customer) asked a question.
i cant connect to my okta developer account
Hi team,
I'm trying to access my Okta Developer account, but after entering my credentials, I'm prompted to provide a code via Okta Verify. Unfortunately, I do not have access to the device or app that generates the verification code.
Could you please reset my Okta Verify setup so I can reconfigure it on my current device and regain access to my account?
Thank you in advance for your help.
Best regards,
Danielle
Hello @DanielleD.09362 (Customer) , thank you for contacting Okta Community.
If there is another Super Admin in your org, they can reset your MFA and help you regain access.
Otherwise, if you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
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This month's AMA topic: Okta Device Access. Ask away today.