SteveT.92329 (Customer) asked a question.
Hi Okta Support,
I’m using a developer tenant at [redacted by moderator]. I assigned myself the Case Admin role per your documentation, but I still can’t open a support case through the Help Center. I also cannot reach phone support, as it does not recognize this org ID. This is a part of my attempt to Migrate my public OIN Integration from the developer edition to the integrator free plan, following this guide: https://developer.okta.com/blog/2025/05/13/okta-developer-edition-changes
I've also attempted from my integrator free org [redacted by moderator], with the same result.
Can you please assist or confirm if this feature is restricted on developer accounts? If I can't create tickets from the free or developer accounts, can you please provide instructions as to how to transfer my public OIN Integration?
Thanks,
Steve Thomas
[redacted by moderator]
Hello @SteveT.92329 (Customer) , thank you for contacting Okta Community.
Opening a support ticket is a feature exclusive to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
For issues related to an OIN integration, please contact our dedicated team at oin@okta.com. Make sure to include as many relevant details as possible.
Regards.
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