RussellE.81507 (Customer) asked a question.
Super Admin blocked from creating new Super Admins
I'm a current individually assigned Super Administrator of my dev domain. I am trying to assign another user as a Super Administrator, but every time I try, I get blocked. It also emails other admins that I am trying to do this which causes noise for my company.
Every time I attempt to perform this action a new tab opens up and then immediately closes and I get the following errors:
How do I create new super admins?
Hello @RussellE.81507 (Customer) , thank you for contacting Okta Community.
Adding an Admin is considered a protected action that requires the Super Admin to re-authenticate. Whenever a Super Admin performs a protected action on the Okta Admin Console, the step-up authentication must be completed to save the changes. You can read more about it here:
Protected actions in the Admin Console
Please try to perform this action using a private browsing session, like Incognito Mode in Chrome. If you are able to assign the role there, you need to clear your cache and cookies in your regular browser.
The re-authentication can also fail if you have blocked pop-ups in your browser. Ensure that your browser's pop-up blocker is disabled or configured to allow pop-ups from Okta.
An older browser version could also intervene in the process. Make sure your browser is up to date, as older versions might have compatibility issues.
Regards.
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Hello @User17157611498146715886 (Customer Support Online Community and Social Care) ,
Thank you for the response. Unfortunately I have already tried all of the workarounds mentioned:
Still, with all the above, my browser opens the re-authentication page in a new tab, and then immediately closes it, shows me the errors shown above, and sends an email to every other admin in my instance.
I will attempt to perform the action in firefox and can follow up
@RussellE.81507 (Customer) I'm sorry to hear you continue to experience this issue. I would recommend that you open a Support ticket (Customer Support Account ID number required) so one of our engineers can analyze it and provide in-depth troubleshooting. You could also provide more details in a ticket that shouldn’t be given here, as this is a public space.
Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team.
Regards.
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