User17464718540487471942 (Customer) asked a question.
Dear Team
I am experiencing a sudden issue with the login service that has been working seamlessly for years without any changes to our code. Below are the details:
Issue with API Calls-
The first API call https://company.okta.com/api/v1/authn is successful.
However, the second API call https://company.okta.com/api/v1/sessions/me fails with the following error:
E0000007 - Not found Resource not found: me (Session)
Despite being logged in to the OKTA admin account, this issue persists. I have verified that all users in the account are active.
Billing Contact Update Request-
I noticed that the billing email address is still associated with the previous developer.
I would like to update it to my email address or that of my client. However, I am unable to find an option to update this information despite being logged in with the admin account.
I would appreciate your guidance on resolving both these issues:
- Assistance in debugging the API error.
- Steps to update the billing email address in the admin account.
I would appreciate your guidance on resolving both these issues:
Assistance in debugging the API error.
Looking forward to your prompt support. Please let me know if you need any further information or logs.
Hello @User17464718540487471942 (Customer) Thank you for posting on our Community page!
For the API issue please see doc below that should resolve your issue:
https://support.okta.com/help/s/article/api-v1-sessions-me-endpoint-does-not-return-current-session-for-IE11?language=en_US
For the billing information change, please see article below that provides guidance on how to change the information:
https://support.okta.com/help/s/article/change-technical-contact-and-billing-contact?language=en_US#:~:text=in%20your%20org.-,In%20the%20Admin%20Console%2C%20go%20to%20Settings%20%3E%20Account.,Click%20Save.
Thank you for reaching out to our Community and have a great day!
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Hi @Paul S. (Okta, Inc.) ,
Thanks for getting back to me. However, we’re encountering this issue across all browsers (Chrome, Firefox, Safari, etc.), not just in IE 11. Could you please guide me on how to proceed, since my system has been down since yesterday?
Hello @User17464718540487471942 (Customer) I would recommend to open a case with Support for additional investigation on this matter.
Hi @Paul S. (Okta, Inc.)
I am facing an issue while attempting to access the page for creating a new account. Unfortunately, I do not have the admin credentials for the OKTA portal. This project was previously managed by someone who is no longer associated with the organization, and we have never needed to log in to this portal until now.
I would appreciate your guidance on the following:
Your assistance in resolving this issue is crucial for us to proceed. Please let me know if additional details are required.
Hi @User17464718540487471942 (Customer) If you do not have admin access, we recommend to reach out to your account executive with Okta and they should provide assistance on this matter.