MarkC.15120 (Customer) asked a question.
Admin account locked out
Hi,
My admin account has been locked out with the following error message:
Does anyone have any ideas?
Thanks
Mark
- User17157611498146715886 (Customer Support Online Community and Social Care)
Hello @MarkC.15120 (Customer) , thank you for contacting Okta Community.
The error is most often encountered by admins who have failed to set up MFA or have disabled the only MFA available for admin users in the org. For more details, please see the following:
Okta will Require Multi-Factor Authentication (MFA) to Access the Okta Admin Console
Frequently Asked Questions on MFA Enforcement for the Admin Console
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
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This question is closed.
Hello @MarkC.15120 (Customer) , thank you for contacting Okta Community.
The error is most often encountered by admins who have failed to set up MFA or have disabled the only MFA available for admin users in the org. For more details, please see the following:
Okta will Require Multi-Factor Authentication (MFA) to Access the Okta Admin Console
Frequently Asked Questions on MFA Enforcement for the Admin Console
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.