User15853517521132701074 (Customer) asked a question.
I am not able to login to my account with the correct password. I get an error "Sign In Denied. you do not have permission to access your account at this time. if you are wondering why contact your administrator". This is a test dev account I setup.
[redacted by moderator]
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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I tried to reset my password and it still did not work
Hello @User15853517521132701074 (Customer) , thank you for contacting Okta Community.
The error is most often encountered by admins who have failed to set up MFA or have disabled the only MFA available for admin users in the org. For more details, please see the following:
Okta will Require Multi-Factor Authentication (MFA) to Access the Okta Admin Console
Frequently Asked Questions on MFA Enforcement for the Admin Console
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
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Hi @User17157611498146715886 (Customer Support Online Community and Social Care) How can I enable MFA if I can't access the admin page for my dev okta account?
Hi @User17157611498146715886 (Customer Support Online Community and Social Care) my company does have a paid account with okta. Is it possible for Okta to move these dev accounts to the company okta account or is that not possible since they are dev accounts? I can ask my company IT department to create a support ticket in either case to enable MFA on these accounts.
Hello @User15853517521132701074 (Customer) , free dev accounts can become linked to a paid account. You should first talk to your company's Okta Account Executive and sort out the details. Then, if the company decides to proceed, they need to open a support ticket. A support engineer will take it from there.
Regards.
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